1. Terms
  2. Terms
  3. Deliveroo Saturday Night Takeaway Code TICKETS Ticket Promotion

Deliveroo Saturday Night Takeaway Code TICKETS Ticket Promotion


These are the terms and conditions ("Rules") that apply to the Deliveroo Saturday Night Takeaway Code 'TICKETS' Promotion ("Promotion"). By entering the Promotion, each entrant agrees to these Rules and confirms they have read and understood the Deliveroo Privacy Notice at https://deliveroo.co.uk/privacy.

  1. Promoter: Roofoods Limited (trading as Deliveroo), a company incorporated and registered in England and Wales with registered company number 08167130 and registered office address at River Building, Level 1 Cannon Bridge House, 1 Cousin Lane, London EC4R 3TE  ("Deliveroo").
  1. Entry period: The Promotion opens for entry at 17:00 pm (UK time) on 22/02/2020 and closes at 21:00 pm (UK time) on 21/03/2020 ("Entry Period").
  1. Eligibility: 
  1. To participate in the Promotion, entrants must be a legal resident of England, Wales and Scotland and at least 18 years old at the time of entry. Residents of the Republic of Ireland and Northern Ireland are excluded.
  2. A limit of one (1) entry per person per Entry Date applies to this Promotion.
  3. A limit of one (1) Prize per person applies to this Promotion.
  4. Internet access is required to enter the Promotion.
  5. Deliveroo reserves the right at any time to require proof of eligibility in such form as Deliveroo reasonably considers necessary.


Not eligible: The following persons are not eligible to enter the Promotion: (i) any employee or other individual engaged by Deliveroo or any of its associated companies; (ii) members of the immediate family and/or household (whether related or not) of any of those individuals; and (iii) anyone else professionally involved with the operation or administration of the Promotion.

  1. How to enter: To enter the Promotion, entrants must complete the following steps during the Entry Period:
  1. Log into the entrant's Deliveroo account on www.deliveroo.co.uk or the Deliveroo app and place a Qualifying Order;
  2. A "Qualifying Order" means a paid-for and delivered Deliveroo order placed:
  1. with the code 'TICKETS' at check out;
  2. between the hours of 17:00 pm and 21:00 pm; and
  3. on a Saturday during the Entry Period, specifically 22/02/2020, 29/02/2020, 07/03/2020, 14/03/2020 and 21/03/2020 (each, an "Entry Date").
  1. Prizes: There are 15 (fifteen) prizes to be won in this Promotion ("Prizes"). Each Prize consists of:
  1. a pair of tickets for the winner and one guest (aged 18 or over) to a live filming of Ant & Dec's Saturday Night Takeaway at BBC Studio White City ("Event");
  2. travel and accommodation, including:
  1. Standard class return rail travel for two from the UK mainland station nearest to the winner's home address to London;
  2. Return private transfers for two between the arrival London station and the hotel in London;
  3. One (1) nights' accommodation for two at a 4* hotel in London on a bed and breakfast basis, based on the winner and their companion sharing a double/twin room (subject to availability); and
  4. Return private transfers for two between the hotel and BBC Studio White City on the night of the live recording; and
  1. a hospitality experience at the Event, including canapes and private bar.
  2. 3 (Three) pairs of tickets are available for each Entry Date. Each Event shall take place on the Saturday immediately following the applicable Entry Date, specifically 29/02/2020, 07/03/2020, 14/03/2020, 21/03/2020 and 28/03/2020 (each, an "Event Date").
  1. Prize conditions: The following conditions apply to the Prize:
  1. Each Prize is non-transferable, non-refundable, non-exchangeable and no cash alternative is available. However, if Deliveroo considers it appropriate, or if it becomes necessary for reasons beyond Deliveroo's control, a Prize may be varied or swapped for a suitable alternative in Deliveroo's discretion.
  1. The Prize excludes transfers between the winner's home and the train station/airport, drinks, meals, additional transfers, excursions, attractions, spa treatments, gratuities, personal expenses, travel insurance and all other costs and arrangements not expressly included in clause 5 above.
  1. Each Prize is subject to the terms and conditions of the ticket provider and the additional terms and conditions of Element London Limited ("Prize Provider"), both of which shall be provided to each winner upon acceptance of the Prize. The winner should ensure they are aware of any applicable expiry dates.
  1. It is the winner's responsibility to be available for the Event on the relevant Event Date.  
  1. The winner and their companion will need a current and valid passport or driving licence for identification purposes, and will be required to show such passport or driving licence at the hotel, the Event and during travel.
  1. Deliveroo will not provide any subsequent option for winner's who can no longer attend the Event on the relevant Event Date.
  1. Either the winner or their companion will need a current and valid credit/debit card in order to check in at the hotel for security deposit purposes. It is the responsibility of the winner to ensure that they and/or their companions adhere to the local laws in the UK.
  1. It is the responsibility of the winner to inform the Prize Provider of any wheelchair or similar access requirements for the winner and their companion when taking the Prize, and to adhere to any applicable health and safety guidelines.
  1. All elements of the Prize must be taken at the same time. Once booked, the prize cannot be altered or amended.
  1. The Prize and all its elements are subject to availability. Neither Deliveroo nor the Prize Provider will accept responsibility for the hotel or any facilities / elements of the Prize being unavailable, withdrawn or amended.
  1. Winner selection:  All eligible entries will be entered into a random draw on each Entry Date. Each winner will be randomly selected from all eligible entries by 9:30 am on the first working day immediately following the relevant Entry Date.
  1. Winner notification: The winner will be notified by the Prize Provider using any of the contact details linked to the winner's Deliveroo account or provided at the time of entry within 1.5 hours following the winner selection. The Prize Provider will make reasonable efforts to contact the winner, but it is the winner's responsibility to monitor their voicemail and email account, including any junk mail folder, for receipt of the notification.
  1. Claiming the Prize: The winner must accept the Prize by confirming their eligibility, acceptance and the full names and details of those attending the Event within 24 hours of the date of the initial winner's notification. The Prize is time-sensitive and therefore failure to accept the Prize by the deadline may result in the Prize being forfeited and the selection of an alternative winner. Alternative winners will be selected and notified as set out above and must claim the Prize within 24 hours.
  1. Prize collection: The Prizes will be managed by the Prize Provider. The process on how to obtain your Prizes will be confirmed by the Prize Provider, following acceptance of the Prize.
  1. Publicity: By entering this Promotion, each entrant agrees that in the event of a win, the entrant will take part in reasonable publicity connected with the Promotion if requested and that Deliveroo is entitled (but not obliged) to use the winner's name and image in connection with such publicity.  Each entrant agrees that Deliveroo may share, publish or promote any image, video, text or other content submitted or uploaded to any website in connection with this Promotion on its corporate website, blogs or its Facebook, Instagram or Twitter account.
  1. Liability: Deliveroo will not be liable for: (i) any loss that is not caused by Deliveroo (or any person acting on Deliveroo's behalf); (ii) any loss caused by any event or circumstance beyond Deliveroo's reasonable control; (iii) any loss of profits or revenue, loss of anticipated savings or loss of goodwill; or (iv) any unavailability of the Deliveroo website or app. However, nothing in these Rules limits or excludes any person's liability for death or personal injury caused by negligence, for fraud or for any matter for which it would be illegal to limit or exclude liability. In particular, consumers have legal rights in relation to products that are faulty or not as described and services which are not performed with reasonable care and skill and these legal rights are in addition to and are not affected in any way by anything contained in these Rules. Further advice about consumer rights is available from any local Citizens' Advice Bureau (https://www.citizensadvice.org.uk/) or local Trading Standards office (https://www.gov.uk/find-local-trading-standards-office).
  1. No Endorsement: This Promotion is in no way sponsored, endorsed, administered by or associated with Facebook, Instagram and Twitter ("Social Networks") or any other third party. Access to Social Networks is at all times subject to the relevant Social Network's rules, terms and policies. To the maximum extent permitted by applicable law, the Social Networks and any other social networking platform on which the Promotion is communicated shall have no liability to any person in connection with or arising out of the Promotion howsoever caused, including for any costs, expenses, damages and other liabilities.
  1. Interference with the Promotion: Any attempt to deliberately damage or undermine the content or legitimate operation of this Promotion is prohibited and may be a violation of criminal and/or civil laws and in these circumstances Deliveroo reserves all its rights and remedies.
  1. Cancellation and variation: Deliveroo reserves the right to vary, suspend or cancel the Promotion and/or these Rules if it considers it necessary or appropriate to do so, including if there is any actual or anticipated breach of applicable law or if variation, suspension or cancellation is necessary due to an event outside Deliveroo's reasonable control. In the event of cancellation, the Prizes may be awarded to winners drawn from eligible entries received prior to cancellation.
  1. Disqualification: Without limiting the options available to Deliveroo, Deliveroo reserves the right at any time to disqualify entries or entrants (including the winner) that Deliveroo regards as being in breach of these Rules, any applicable laws, any terms and conditions referred to in these Rules or the spirit of the Promotion.
  1. Disclosure of winner's details: By entering this Promotion, each entrant acknowledges that in the event of a win their surname and county of residence may be disclosed to persons enquiring, where permitted by law. Any entrant may object to their information being made available in this way, or may request that the amount of information made available be reduced, by contacting Deliveroo using the contact details at the end of these Rules. In these circumstances, the entrant acknowledges that Deliveroo may nevertheless disclose the relevant information, and the entrant's entry, to the UK's Advertising Standards Authority if required to do so. This may happen where Deliveroo is required to demonstrate that it has awarded the prizes advertised. To request disclosure of winners' details, enquirers must submit a request to support@deliveroo.co.uk by 22/04/2020. Details will only be disclosed (if permitted by law) after the Prizes have been validly claimed.
  1. Accessing these Rules: Any website on which these Rules are posted is only intended to be accessed from England, Scotland and Wales, and where permitted by law. Deliveroo makes no representation that materials relating to this Promotion are appropriate or available for use at other locations. Access to them from territories where their contents are illegal is strictly prohibited.
  1. Severance and waiver: If any part of these Rules is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the rest of these Rules will not be affected. Deliveroo's failure to enforce any term of these Rules will not constitute a waiver of that provision.
  1. Disputes: Subject to Rule 21, if there is a dispute about the Promotion or these Rules, Deliveroo's decisions are final. If there is a dispute between these Rules and any other document referred to in these Rules, these Rules take precedence to the extent necessary to resolve the conflict.
  1. Law and jurisdiction: The Promotion and these Rules are governed by English law, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that residents of Scotland may also bring proceedings in the Scottish courts.
  1. Personal data: Entrants acknowledge that any personal data of entrants processed in connection with this Promotion will be processed in accordance with the Deliveroo Privacy Notice at https://deliveroo.co.uk/privacy. In particular:
  1. Deliveroo is the controller in respect of entrants' personal data obtained in connection with the Promotion.
  1. Deliveroo will process, and permit the processing of, entrants' personal data for the purposes described in these Rules and Deliveroo's Privacy Notice, which purposes include the administration of the Promotion.
  1. It is necessary for Deliveroo to use entrants' personal data to perform its obligations to entrants in relation to the administration of the Promotion or it is in Deliveroo's legitimate interest to use entrants' personal data in the ways described in these Rules in order to ensure the proper administration of the Promotion.
  1. Deliveroo may share entrants' personal data with certain Deliveroo vendors in order to assist with the administration of the Promotion.  
  1. Deliveroo will retain entrants' personal data for as long as it is required for the purposes described in these Rules and Deliveroo's Privacy Notice.
  1. Entrants have certain rights in relation to their personal data, including: (i) to obtain copies of it; (ii) to have it corrected or deleted; (iii) to limit the way in which it is used; (iv) to object to its use; (v) to transfer it; (vi) not to be subject to decisions based on automated processing (including profiling); and (vii) to complain to the regulator, the UK Information Commissioner's Office. Entrants can find out how to raise concerns with the regulator on its website at https://ico.org.uk/concerns/ or by calling its helpline on 0303 123 1113. For more information about data subject rights, please see Deliveroo's Privacy Notice. Please note that many data subject rights are not absolute and the extent to which they apply may vary depending on the circumstances and any exemptions that may apply.
  1. Contact: Enquiries about this Promotion can be sent to Deliveroo at: .
  1. ITV is not responsible for the administration of the promotion or the fulfilment of any prizes.
  1. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider's privacy policy, which is accessible here.
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