Deliveroo's mission is to bring customers amazing food, but it's also really important that we do so in a sustainable way. This is something you have told us you care about deeply - and we've listened.
So today, we are making some changes to improve our app and packaging store in ways that will hopefully lead to significant long-term outcomes to make our delivery service more sustainable:
- Introducing a new 'opt in for cutlery' feature which asks customers whether they want to receive cutlery with their order. This means cutlery will no longer be added automatically. Where this has been trialled there has been a dramatic reduction in wasted plastic, so we believe the nationwide results will be significant.
- Launching our eco-packaging range on the Deliveroo Packaging Store, so our restaurants have more access to biodegradable, compostable and recyclable packaging. Lots of our restaurants have already started trialling these items and we are excited to give them more eco-friendly options.
- Encouraging the switch to environmentally-friendly straws. We're giving away 250,000 biodegradable straws to our restaurants (on a first come, first served basis) so they can test our selection of paper and biodegradable straws, which are now on the packaging store.
- Investing in long-term solutions to develop first-of-its kind sustainable packaging which is ideal for food delivery. The quality currently on the market is just not appropriate for all types of food, in particular hot liquids, so we're going to work with manufacturers to develop new items, maintaining quality while taking forward our environmental goals.
With this set of measures, we are helping restaurants to become more sustainable and enabling customers to make environmentally-conscious choices.